Legal
Terms of service
1. Parties and scope
Hazelchat is provided by Jan-Philipp Peters, sole trader, Germany (postal address on request at hello@hazelchat.co) (“we”, “us”). It is offered exclusively to businesses, professionals and organisations acting in the course of their trade or profession (“you”, “customer”). Consumers may not use the service. Your own general terms do not apply, even if we do not object to them expressly.
2. What Hazelchat does
Hazelchat lets you import text from your website and documents, review and approve it, add questions and answers, and publish a chat that answers your website visitors' questions using passages taken word for word from the content you approved. Visitors can be guided to a next step you configure, such as a booking or contact link, and can optionally leave an enquiry.
Hazelchat does not write new statements about your business. When no approved passage answers a question, the chat says so and points to the next step you configured. If you enable an AI model, it is used only to select relevant passages; its output is checked and discarded unless it consists of exact passages from your approved sources.
During early access, features, limits and defaults may change, and we may add, alter or remove functionality with reasonable notice where the change affects your published chat.
3. Account
- Signup requires a verified email address and a password. You are responsible for keeping your credentials confidential and for all activity under your account.
- One account owns one workspace. There is no team access, invitation or role management during early access; do not share credentials.
- Tell us promptly at hello@hazelchat.co if you suspect unauthorised use. You can sign out of all devices and change your password in Account settings.
4. Your content and your obligations
- You retain all rights in the content you import, upload or write. You grant us the non-exclusive right to store, process and display it as necessary to provide the service to you and your visitors.
- You confirm that you hold the rights required to use that content and that it contains no unlawful material. We may suspend a workspace whose published content or use of the service appears unlawful, abusive or harmful to the service, and will tell you why.
- Before your chat can go live on a website, you must prove ownership of that website's domain through the verification offered on the Website page, and publish your business identity, a link to your privacy notice and a privacy contact. The chat cannot start hosted conversations without these.
- You are the controller for the personal data of your visitors. You are responsible for choosing a lawful basis, for the wording of the privacy notice and enquiry permission shown in your chat, for the retention period you configure, and for answering your visitors' requests. We act as your processor under the data processing agreement.
- You must review what your chat says before publishing it and after changing sources. Answers are drawn from your approved content; whether that content is correct, complete and current is your responsibility.
5. Acceptable use
You must not: import websites or documents you have no right to use; attempt to access another customer's workspace or data; probe, overload or circumvent the service's limits, isolation or verification; use the chat to collect data covertly or to mislead visitors; or use the service for content that is unlawful in the country where it is shown. Automated or bulk traffic to the public chat interfaces beyond normal visitor use is not permitted.
6. Availability, limits and support
Early access is provided without a guaranteed availability level. We aim for continuous availability, take daily encrypted backups and rehearse restoration, but interruptions for maintenance, capacity limits or incidents can occur. Usage limits such as daily answer budgets, import sizes, upload sizes and export sizes apply and are shown in the product. Support is provided by email at hello@hazelchat.co on a reasonable-effort basis.
7. Fees
Early access is free of charge. We will announce paid plans and their prices at least 30 days before any fee applies, by email to the address of your account and on hazelchat.co. No fee is payable until then, and you may close your account before a fee applies without cost. We are a small business under § 19 UStG and do not charge VAT; for as long as that applies, prices are final amounts without VAT. Continued use after the announced date counts as acceptance of the announced plan; we will point this out in the notice.
8. Data protection and security
Our privacy notice describes how we process personal data, including where we act as your processor. The data processing agreement forms part of these terms and applies to visitor data processed on your behalf. We use encryption in transit, hashed credentials, encrypted backups, isolated document parsing and access controls. No measure is absolute.
9. Term, termination and your data
- The agreement runs for an indefinite period. You may close your account at any time in Settings; we may terminate with 30 days' notice, or immediately for a material breach of sections 4 or 5 that is not cured after warning where a warning is reasonable.
- You can export your workspace at any time. Closing the account deletes your account and workspace data immediately and disables your chat; encrypted backup copies expire within 30 days. Data already delivered by email cannot be recalled.
- Sections 10, 11 and 12 survive termination.
10. Warranty and liability
We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, and for guarantees we have expressly given. In cases of slight negligence we are liable only for breach of an obligation whose fulfilment is essential to the proper performance of the contract and on whose fulfilment you may regularly rely (cardinal obligation), and then only for foreseeable damage typical of this type of contract. Any further liability is excluded. Hazelchat does not guarantee that answers are correct, complete or suitable for a particular purpose; they are derived from content you approve.
11. Changes to these terms
We may change these terms with at least 30 days' notice by email to the address of your account. If you do not object before the change takes effect, the new terms apply; we will point this out in the notice. If you object, either party may end the agreement at the date the change would have taken effect.
12. Governing law and jurisdiction
These terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is the court having jurisdiction at our seat in Germany.
13. Contact
hello@hazelchat.co — see the legal notice for full provider details.