Tidio pricing, explained
Tidio prices its help desk and its AI agent, Lyro, separately. Here is what each costs and what counts toward the limits. We make Hazelchat, a different AI chat agent, so our own prices come last.
Checked on 14 October 2026 from tidio.com/pricing, which showed euros from Germany. On 6 October it showed the same figures in US dollars to us. Prices change.
The short version
Help desk from €0
The Free plan covers 50 conversations a month that your team answers. Paid plans start at €29 a month for 100.
AI answers cost extra
Every plan includes 50 Lyro AI conversations once. After that, Lyro costs €39 a month for 50 AI conversations, €75 for 100 and €140 for 200.
The help desk plans
| Free | Starter | Growth | Plus | |
|---|---|---|---|---|
| Billed monthly | €0 | €29 a month | from €59 a month | from €300 a month, plus usage |
| Billed yearly | €0 | €24.17 a month | from €49.17 a month | on request |
| Billable conversations | 50 a month | 100 a month | from 250 a month, up to 2,000 | custom |
| Lyro AI conversations | 50, once | 50, once | 50, once | custom |
| Adds | — | Live visitors list, operating hours, basic analytics | Advanced analytics, permissions, automatic assignment, macros | Premium support, departments, custom branding, OpenAPI |
Premium is priced on request. It starts at 3,000 Lyro conversations, with a guaranteed 50% Lyro resolution rate and pay-per-resolution billing. Starter and Growth come with a 7-day trial.
What Lyro AI adds
Lyro is Tidio’s AI agent. After the first 50 conversations, you buy a monthly Lyro quota on top of any help desk plan, including Free.
| Lyro AI conversations | Billed monthly |
|---|---|
| 50 a month | €39 a month |
| 100 a month | €75 a month |
| 200 a month | €140 a month |
Quotas go up to 1,000 a month. Lyro is also sold on its own for other help desks, from €39 a month.
A Lyro conversation
A customer conversation with at least one reply from Lyro. More replies in the same conversation do not count again.
A billable conversation
A conversation that a person on your team answers or starts. Replies from Lyro and Flows are not agent replies, and unanswered messages are not billed.
How Hazelchat prices AI answers
| Tidio with Lyro | Hazelchat | |
|---|---|---|
| Free AI | 50 Lyro conversations, once | 50 answers every month on 1 website |
| About 100 AI conversations a month | €75 a month for Lyro on the Free help desk | Starter, €39 / $39: 750 answers a month |
| What counts | Each conversation Lyro replies to | Each reply answered from your sources; tests, greetings, handoffs and “I don’t know” are free |
| Live chat for your team | Included | Not offered; visitors leave an enquiry instead |
Tidio counts conversations and Hazelchat counts answers, and one conversation can hold several answers, so compare them on your own volume. See Hazelchat pricing.
When Tidio is worth its price
- Your team answers chats live, and wants live chat, tickets and email in one inbox.
- You also talk to customers on Messenger, Instagram or WhatsApp.
- You run a Shopify store and want Tidio’s native Shopify actions.
Questions
Is Tidio free?
Yes. The Free plan includes 50 billable conversations a month, 50 Lyro AI conversations once and 100 visitors reached with Flows.
How much does Lyro AI cost?
On 14 October 2026, €39 a month for 50 Lyro conversations, €75 for 100 and €140 for 200, billed monthly, on top of your help desk plan. Quotas go up to 1,000 a month.
What is a billable conversation?
A live chat, ticket, email or social conversation that a person on your team answers or starts. It counts once, however many messages it has.
Do Lyro’s replies use up billable conversations?
No. Replies from Lyro and Flows are not agent replies. Lyro has its own conversation quota.
Is Hazelchat a Tidio alternative?
For an AI chat agent that answers website visitors from your approved pages and shows its sources, yes. For live chat with a team inbox, Tidio covers more. The full comparison says when to choose which.
Compare them on your own questions
Run the free Website Question Check to see which buying questions your pages answer, then ask both agents the same ten questions.