Hazelchat for Wix

Add Hazelchat's chat agent to a Wix site without pasting code. Hazelchat answers your visitors from your own published pages and documents, and shows the sources under every answer.

What you need

• A published Wix site on a Premium plan. Wix adds app scripts like Hazelchat's only to Premium sites; on a free site the app connects, but the chat does not appear. Hazelchat uses the address Wix reports for the published site, so a site that was never published cannot be connected yet.
• To be the site's owner in Wix. Other site collaborators can open the app's page but cannot connect or change it.
• A Hazelchat account. You can create one for free while you connect.

Add Hazelchat to your Wix site

1. Add the Hazelchat app to your site from the Wix App Market. Wix opens the app's page in your site's dashboard. You can always find it again under Apps in the dashboard.
2. Click Connect Hazelchat. A new tab opens on app.hazelchat.co. Sign in, or create your account there.
3. Hazelchat shows the name and address of your Wix site. Check them and click Connect this Wix site. Hazelchat adds the site's address as your website. Wix confirms that the site is yours, so you do not need a DNS record or a verification file.
4. Add your content. Tick the pages of your site that Hazelchat may answer from, and add documents or written answers if you like.
5. Try a few questions, adjust the chat's look, and publish a version of your agent in Hazelchat.
6. Click Add Hazelchat to this site, in Hazelchat or on the app's page in your Wix dashboard. Wix adds the chat's script to your live site within about a minute. You do not need to publish your site again.
7. In Hazelchat, click Publish and switch on (or Switch on Hazelchat for an unchanged published agent). Refresh your website, then choose Start website test. Ask a question in the chat on your site, return to check the result and confirm you saw the answer.

If your site already shows Wix Chat or another button in the bottom-right corner, place Hazelchat's chat on the left under Website → Appearance so the two do not overlap.

The app's page in your Wix dashboard always shows which of these steps are done, and links to Hazelchat for the rest. Content, testing, publishing and the on/off switch stay in Hazelchat.

What the app can access

When you add the app, Wix lists two permissions: Manage embedded scripts, so that Hazelchat can add, update and remove its own script on your site, and Read site, business, and email details, which Wix grants every app. Hazelchat keeps only the site's ID, its name and its published address. Wix's answer also contains the site owner's email address and business details; Hazelchat does not store or use them.

The app does not read your site's content, contacts, members, bookings, store or CMS through Wix, and it cannot change or publish your design. When you add your website's pages, Hazelchat reads your published pages over the web, like a visitor, and only the pages you tick.

The scripts Hazelchat adds

Wix adds two scripts at the end of each page. The chat: https://app.hazelchat.co/widget.js with your public widget key. Hazelchat always adds it with the key stored in your workspace, never with a value from a page or a request. The script shows the chat button. The chat window opens in a frame from app.hazelchat.co, which loads your agent's published settings and receives visitors' questions and enquiries. The counter: https://app.hazelchat.co/embed/wix/analytics.js, which only tells the chat on the same page that it may send the anonymous counts described under Cookie consent.

Wix adds the scripts in the visitor's browser after the page loads, so they do not appear in your page's HTML source.

Cookie consent

Hazelchat's script is registered with Wix as Functional. If your site asks visitors for cookie consent through Wix, Wix loads the chat only after a visitor allows functional cookies. Until then, the visitor's browser does not contact Hazelchat at all. If a visitor withdraws that consent later, the chat closes on the open page.

The chat counts how often it is opened and which links in answers are clicked, for your Analytics page in Hazelchat. These counts identify no one. On Wix they need a second, small Hazelchat script that is registered as Analytics: Wix loads it only for visitors who allow analytics cookies, and without it the chat sends no counts. Without a consent banner on your site, Wix loads both for every visitor.

How your website is verified

Hazelchat serves the chat only on websites whose ownership is proven. For a connected Wix site, the proof is the connection itself: Wix reports the published address of the site the app is installed on, and Hazelchat checks it again every few hours. If the app is removed from the site, the chat stops at once.

Your own domain: if you connect a domain to the site in Wix, Wix reports the new address and Hazelchat moves your website to it on its next check, within a few hours, or sooner when you open the app's page in Wix. The old address stops showing the chat. Run the website test again on the new address. If the site is unpublished, the chat pauses until you publish it again.

Change, remove or disconnect

• New widget key: if you rotate your widget key in Hazelchat, Hazelchat and the app's page in Wix offer Update the script. The chat on your site keeps working only after the update.
• Remove the script: click Remove from this site on the app's page in Wix, or open Remove or disconnect in Hazelchat's Wix card. Wix takes the chat off your live site within about a minute.
• Disconnect Wix: in Hazelchat, under Remove or disconnect. Hazelchat switches the script off and forgets the connection. The website stays in your workspace but is no longer verified.
• Delete the app in Wix: Wix removes the script from your site, and Hazelchat stops serving the site and forgets the installation.
• Copied site: a copy of a connected Wix site is not connected automatically. Open the app on the copy and connect it to a Hazelchat account. One Wix site can be connected to one Hazelchat workspace.
• Close your Hazelchat account: deletes your content with your workspace, and Hazelchat switches the script off on your Wix site. Delete the app in Wix as well if you no longer need it.

Plans and AI answers

Hazelchat's Free plan includes 50 answers a month for one verified website, answered with the recommended AI model, with enquiries saved in your workspace. On Wix sites, the chat never shows "Powered by Hazelchat", on any plan.

Paid plans are bought in Wix. Open the Hazelchat app in your Wix dashboard and choose See plans (or Change plan). Wix's checkout handles the payment, a free trial where one is offered, invoices and cancellation, under Billing & Payments in your Wix account. A plan bought in Wix covers the whole Hazelchat workspace connected to the site. It stays with the Wix site: if you disconnect Wix or delete the app, the workspace returns to the Free plan.

If you already pay Hazelchat directly, that subscription continues after you connect Wix. To change your plan after that, choose it in Wix; your direct subscription then ends at once and we refund the unused part of its current term, so you are never billed twice.

Answers are written by an AI model from the content you approved, and the sources are shown under every answer. If the AI service is unavailable, the chat shows the matching passages from your content instead. The Hazelchat dashboard, this guide and support are in English.

Privacy and data

From Wix, Hazelchat keeps only the installation's and site's IDs and the site's name and published address. It stores no Wix access token. Details are in the privacy notice. For the chat on your site, the data processing agreement applies.

Help

Email hello@hazelchat.co. We answer within one business day.