Hazelchat vs Chatbase
Chatbase facts checked on 6 October 2026 from chatbase.co/pricing. Prices change; theirs are in US dollars.
The short version
- Choose Chatbase if you want one AI platform across several channels, with team seats, a helpdesk, voice and telephony, API access and integrations such as Stripe and Zendesk.
- Choose Hazelchat if your goal is a website agent that answers visitors' buying questions from pages you approved, shows the source under every answer, and only counts answers that are backed by those sources.
Pricing side by side
| Chatbase | Hazelchat | |
|---|---|---|
| Free plan | 50 message credits a month, 1 AI agent, 1 member. Chatbase states that free agents are deleted after 14 days of inactivity. | 50 evidence answers a month on 1 verified website. No card needed. |
| Paid plans, monthly | Hobby $40 (700 credits), Standard $150 (4,000), Pro $500 (15,000). 20% off yearly. | Starter €39 / $39 (750 answers), Business €149 / $149 (3,000), Scale from €449 / $449 (12,000). Two months free yearly. |
| What is counted | Message credits. | Visitor replies answered from your approved sources, with those sources attached. Your tests, greetings, handoffs and "I don't know" replies are free. |
| When the allowance runs out | Extra credits are sold at $40 per 1,000 with auto-recharge. | The widget offers your contact option until the next period. No overage charge. |
| Removing the branding | $99 a month add-on, included on Enterprise. | Included on Business and Scale. |
The entry plans cost about the same. They count different things, so compare them on the volume you actually expect.
What Hazelchat focuses on
- Answers you can check. Every answer shows the passages it came from. If your content doesn't cover a question, the agent says so and offers your contact option.
- Nothing goes live by accident. Content changes are drafts. You test them privately, then publish a version.
- A next step for the visitor. Send visitors to the booking, checkout, trial or enquiry route you choose. Enquiries are saved in your workspace.
- Installation that is checked. Add one script, or use the WordPress, Webflow or Framer setup. Hazelchat confirms the script is on your verified website before switching the agent on.
When Hazelchat is the wrong choice
- Your team wants a live-chat inbox to take over conversations.
- You need voice, phone, WhatsApp or other messaging channels. Hazelchat answers on your website and on a hosted chat page.
- The agent must look up orders, change accounts or sync with a CRM.
- Several teammates need their own logins to the same workspace.
- Your important pages only show their text after JavaScript runs. Hazelchat cannot read those yet; you can add the content as documents or written answers instead.
Compare them on your own questions
The fairest test is your own website. Run the free Website Question Check to see which likely buying questions your pages answer, with the passages. Then ask both agents the same ten questions and look at what each one cites.
More comparisons: Hazelchat vs Tidio, Hazelchat vs Crisp.