Hazelchat vs Crisp
Crisp facts checked on 6 October 2026 from crisp.chat/en/pricing. Prices change; theirs are in US dollars.
The short version
- Choose Crisp if your team handles conversations across website chat, email and messaging apps and wants one inbox for all of them, with AI help on top.
- Choose Hazelchat if you want the website itself to answer buying questions, with the source under every answer and a clear next step, and no inbox to staff.
Pricing side by side
| Crisp | Hazelchat | |
|---|---|---|
| Free plan | Website chat widget and 2 seats. No AI credits. | 50 evidence answers a month on 1 verified website. |
| Paid plans, monthly | Mini $45, Essentials $95, Plus $295, each per workspace. | Starter €39 / $39, Business €149 / $149, Scale from €449 / $449. |
| AI included | AI credits: $5 on Mini (around 90 automated conversations), $25 on Essentials (around 450), $75 on Plus (around 1,350). | 750 answers on Starter, 3,000 on Business, 12,000 on Scale. Tests, greetings, handoffs and "I don't know" replies are free. |
| Removing the branding | Removing "We run on Crisp" is listed on Plus. | Included on Business and Scale. |
Crisp counts automated conversations and Hazelchat counts answers, so the numbers are not directly comparable. One conversation can contain several answers.
What Hazelchat focuses on
- Answers you can check. Every answer shows the passages it came from. If your content doesn't cover a question, the agent says so and offers your contact option.
- Nothing goes live by accident. Content changes are drafts. You test them privately, then publish a version.
- A next step for the visitor. Send visitors to the booking, checkout, trial or enquiry route you choose. Enquiries are saved in your workspace, and every paid plan emails them to you.
When Hazelchat is the wrong choice
- Your team wants to answer chats live, or take over from the AI mid-conversation.
- You need email, WhatsApp, Instagram or Messenger conversations in the same inbox.
- The agent must look up orders, change accounts or sync with a CRM.
- Several teammates need their own logins to the same workspace.
Compare them on your own questions
Run the free Website Question Check to see which likely buying questions your pages answer, with the passages. Then ask both agents the same questions and look at what each one cites.
More comparisons: Hazelchat vs Chatbase, Hazelchat vs Tidio.