Add Hazelchat to your Jimdo site

Jimdo has two products, and only one of them accepts code. On Jimdo Creator, you add Hazelchat’s chat agent to every page with Edit Head. Hazelchat answers your visitors from the pages and documents you approved, and shows the sources under every answer.

What you need

A site made with Jimdo Creator. Jimdo’s newer Website Builder (sites at …jimdosite.com) does not allow scripts or external widgets at all, so Hazelchat cannot be added there.
A public site, not in Under Construction mode, so Hazelchat can check it. Jimdo’s help names no plan for Edit Head, and Creator Free is still offered.
A Hazelchat account with an agent you have tried in the workspace. You can start free.

Add the code

In Hazelchat, open the install step (Install in setup, or Website → Install on your website), choose Something else and click Copy the code. It is one line with your own widget key:
```
<script src="https://app.hazelchat.co/widget.js" data-agent="YOUR-WIDGET-KEY" defer></script>
```
In Jimdo Creator, open Menu, then Settings, then Edit Head.
Paste the line and click Save. If Jimdo offers one field for a single page and one for the whole website, use the whole website.
Back in Hazelchat, enter your website’s address and click I’ve added the code.
Click Publish and switch on (or Switch on if your agent is already published). Hazelchat first looks for the code on your website and only then makes the chat visible.
Open your website, refresh it, ask the chat a question a visitor would ask, then return to Hazelchat and click Yes, I saw this answer.

These steps follow Jimdo’s own help (How do I insert my own code?, Which Jimdo product am I using? and Adding custom code in Jimdo Website Builder), read on 14 October 2026. We have not yet tested Hazelchat on Jimdo ourselves. If a menu looks different, Jimdo’s page is the up-to-date one.

Check it works

Open your site in a private window and view the page source: the Hazelchat line sits in the head of the page.
Hazelchat’s line ends with defer, so the chat starts after the page has loaded, even from the head.

Jimdo’s help says this code goes into the page itself, so Hazelchat’s check can find it when you switch the chat on. If your home page does not carry the code, enter the page that does under Installation troubleshooting → Page the script is on.

Common problems

No Edit Head in your menu. You are probably on Jimdo Website Builder, which does not accept code. Jimdo suggests Jimdo Creator for sites that need it.
Jimdo’s support does not cover custom code. For anything about the chat, write to us.
“The install script was not found on the page.” Check that you published the change in Jimdo and that the line is complete, with your own key, then try again in Hazelchat.

Jimdo Creator has a cookie notice (Settings → Privacy & Security → Use of Cookies). Code in Edit Head runs for every visitor unless you link it to the notice yourself, which Jimdo’s help shows with window.CookieControl.isCookieAllowed.

To keep the chat closed until a visitor agrees, add data-require-consent="true" to the line, before defer. The chat then waits until your consent tool sends:

window.dispatchEvent(new CustomEvent('hazelchat-consent', { detail: true }));

Send detail: false when a visitor withdraws consent. With this option and no event, no chat appears, so test it on your published site.

Remove Hazelchat

Open Menu → Settings → Edit Head, delete the Hazelchat line and click Save.
To hide the chat everywhere at once without touching your site, switch Hazelchat off on its Website page. The line then stays on your pages but shows nothing.

Help

For Jimdo itself, use Jimdo’s Help Center. For anything in Hazelchat, email hello@hazelchat.co. We answer within one business day. Other ways to install Hazelchat.

Start free