Answer rental questions on your Booqable shop
Renters ask about deposits, rental periods, delivery and damage before they book. Hazelchat answers from your own rental terms, shows the source under every answer and sends visitors to your Booqable shop for live prices and availability.
Works on the website where your Booqable shop is embedded. The Free plan includes 50 answers a month on one website, with no card, and stays free.
Chat on your websiteFictional sample
Is there a deposit for the camera kit?
Yes. Camera kits need a deposit, which is returned after the kit comes back undamaged. Sources (1)
These steps follow Booqable’s own help (How to integrate Booqable with any other website, additional checkout scripts and the checkout scripts framework), read on 22 October 2026. We have not yet tested Hazelchat with Booqable ourselves. If a menu looks different, Booqable’s page is the up-to-date one.
Questions renters ask before they book
Most of them have one answer that sits in your rental terms or FAQ. Add those pages to Hazelchat, and Hazel answers from them at any hour.
Deposits
How much is held, how it is paid and when it comes back.
Rental periods
Minimum rental, what counts as a day or a weekend, and what a late return costs.
Delivery and pickup
Where you deliver, what it costs, and your pickup and return times.
Damage and cleaning
What happens if something breaks, whether there is cover, and any cleaning fee.
What’s included
Accessories, cables, cases, set-up help and what the renter brings.
Anything else
When your pages hold no answer, Hazel says so instead of guessing and offers your shop, or your enquiry form if you use one.
Live prices and availability stay in your shop
Booqable works out prices and availability for the dates a renter picks. Hazel does not quote them or reserve anything: it sends visitors to your Booqable shop, where they choose dates, see the live price and book. Bookings, payments and deposits stay in Booqable.
To do that, make your shop the agent’s next step: Hazel then offers a button to it when a visitor asks about booking or buying, and whenever your pages hold no answer.
Set it up in four steps
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In Hazelchat
Prepare your agent
Add your website, with your rental terms, delivery and FAQ pages, and try your agent with the questions above. Under Website → Install on your website, add the domain where your shop runs.
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In Hazelchat
Make your shop the next step
Open Behaviour → Actions, set Next step to View purchase options and paste the address of your shop page as the Destination URL: the page where your Booqable products are listed.
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On your website
Add Hazelchat where Booqable’s code is
Most Booqable shops are embedded in a website made with WordPress, Webflow, Squarespace, Wix or another builder. Add Hazelchat to that website the way it is made: the WordPress plugin, the Webflow app, the Wix app, the Squarespace guide, or one line of code on any other site. Put it on every page, not only the shop page. Booqable’s own website builder has no place for your own code that we found.
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On your site
Switch it on and test it
Back in Hazelchat, click Publish and switch on (or Switch on if your published agent is unchanged). Hazelchat checks that the script is on your website before the chat goes live. Then ask the chat a deposit question, return to Hazelchat and click Yes, I saw this answer.
The Booqable checkout
The chat on your website is enough for most shops. Booqable’s checkout usually opens on a page of its own, where your website’s code does not run.
Show the chat in the checkout too
Only when your checkout runs on your own domain, such as shop.your-domain.com. On a Booqable address, leave it out: Hazelchat shows the chat only on the website you added.
Booqable offers Additional Scripts on its Grow and Scale plans. It is meant for analytics, and Booqable says you can also add a support chat there, and that you may need to edit the code again after Booqable updates. In Booqable, open Settings → Online checkout → Additional Scripts and add this line, with your widget key: the 64 characters after data-agent= in your Hazelchat code.
Booqable.loadScript('https://app.hazelchat.co/widget.js?agent=YOUR-WIDGET-KEY');Booqable puts this field inside a script tag itself, so add the line without one.
If the chat does not appear
Check the website
The chat shows only on the domain you added in Hazelchat. The Free plan serves one website.
Check every page
Booqable’s code may be on your shop pages only. Hazelchat’s code belongs on every page.
Leave the script alone
Exclude
https://app.hazelchat.co/widget.jsfrom script combining or delayed loading in your site’s speed settings.Content-Security-Policy
If your site sends one, allow
https://app.hazelchat.coinscript-src,connect-srcandframe-src.
Does your cookie banner have to allow the chat first? See cookie banners.
Change or remove
Pause the chat
Switch Hazelchat off on its Website page. It stops answering straight away; the code can stay on your site.
Remove it
Remove the Hazelchat plugin, app or line from your website, and the line from Booqable’s Additional Scripts if you added it. Your Booqable shop is not affected.
Questions
Does Hazel quote prices or availability?
No. Those depend on the dates a renter picks and come live from Booqable. Hazel sends visitors to your shop to see them.
Can Hazel take a booking or a payment?
No. Renters book and pay in your Booqable shop as before. Hazel answers questions and offers the link.
Where do the answers come from?
From the pages and documents you approved in Hazelchat, such as your rental terms. Every answer shows its source, and Hazel says when your pages hold no answer.
Which plan do I need?
Any Hazelchat plan, including Free. On Booqable’s side, the chat on your own website needs nothing extra; Additional Scripts in the checkout is a Grow and Scale feature.
Booqable is a trademark of its owner. Hazelchat is not affiliated with or endorsed by Booqable; the name is used here only to say which software this guide works with.
Let your rental terms answer for you.
Questions? Email hello@hazelchat.co. We answer within one business day. See all the ways to install Hazelchat.