Answer guest questions on your OwnerRez website

The questions guests ask before they book

Hazelchat answers only from what you added: your website pages, files and written Q&As. If the answer is written nowhere, it says so and offers a way to reach you instead of guessing.

• Check-in and check-out

  Times, early check-in, late check-out and how guests get the keys. Usually on your property pages or in your house rules.

• Pets

  Whether pets are welcome, how many and any pet fee. If your site only says yes or no, write the details as a Q&A.

• Cleaning fee and other fees

  What each fee covers. Hazelchat checks every number in an answer against your sources, so it never states a fee it cannot find.

• Parking

  Where to park, how many cars fit and whether the street needs a permit.

• Minimum stay

  The usual minimum and how it changes by season. For exact dates, the booking widget has the final word.

Dates and rates stay with your booking widget

OwnerRez shows live rates and free dates in the booking sections of your Hosted Website. Hazelchat answers from your pages as they were when you added them, so let the widget answer what changes with every booking. Hazelchat takes no bookings or payments.

In Hazelchat, open Behaviour → Actions, choose Book a meeting as the Next step and enter your property page as the Destination URL. With several properties, use the page that lists them all. Guests then get a button to that page, labelled Book a meeting, when they ask about booking and whenever the chat has no answer.

If you add a page that shows a rates table, read it again under Sources when your rates change, or leave it out.

What you need

Add Hazelchat to OwnerRez in five steps

1. In Hazelchat

   Add your content

   Under Sources, choose Add website and tick your property pages, house rules and any FAQ page. Add a Q&A with Add Q&A for anything that is on no page. Ask your agent a few guest questions under Test agent.

2. In Hazelchat

   Copy the code

   Open Install in setup, or later Website → Install on your website → Continue setup. Choose Something else and Continue, then open Copy the code. It is one line with your public widget key, which is not a password:

   <script src="https://app.hazelchat.co/widget.js" data-agent="YOUR-WIDGET-KEY" defer></script>

3. In OwnerRez

   Paste it into the Head tab

   Go to Settings → Hosted Websites, open your website, then Theme & Layout. On the Head tab, paste the line and save. Code in the Head tab is on every page of your site.

4. In Hazelchat

   Switch it on

   Enter your website’s address and click I’ve added the code. Then click Publish and switch on (or Switch on if your agent is already published). Hazelchat first looks for the code on your website and only then makes the chat visible.

5. On your site

   Ask it a question

   Open your website, refresh it and ask what a guest would ask, such as the check-in time. Then return to Hazelchat and click Yes, I saw this answer.

The OwnerRez steps follow OwnerRez’s own help (How to Add Custom Code, Hosted Websites Overview and Going Live with a Custom Domain Name), read on 22 October 2026. We have not yet tested Hazelchat on an OwnerRez site ourselves. If a menu looks different, OwnerRez’s page is the up-to-date one.

Check it works

• Open your site in a private window and view the page source: the Hazelchat line sits in the head of the page.
• If Hazelchat cannot find the code, check that you saved the Head tab and that the line is complete, with your own key. Then try again.
• If you pasted the line into the home page’s Intro instead, it is on the home page only. Move it to the Head tab so the chat is on your property pages too.

Visitor consent

If your cookie banner has a service named Hazelchat, the chat follows it, with no code. Which banners.

To keep the chat closed until a visitor agrees, add data-require-consent="true" to the line, before defer. The chat then waits until your consent tool sends:

window.dispatchEvent(new CustomEvent('hazelchat-consent', { detail: true }));

Send detail: false when a visitor withdraws consent. With this option and no event, no chat appears, so test it on your live site.

Pause or remove