Analytics
What your agent did and what came of it, counted from real visitor conversations only.
What is counted
| Figure | What it counts |
|---|---|
| Conversations and questions | Chats with visitors and the questions in them. |
| Answered from sources | Questions answered with sources attached. |
| Nothing in the sources | Questions without an answer. They are listed under Unanswered questions. |
| Asked for a person | Visitors who asked to talk to someone. |
| Enquiries | Details visitors left for you. |
| Next-step clicks, Contact clicks | Clicks on your next step and your contact page. |
| Widget opens, Openers shown, Opener clicks | How visitors found the chat. |
| Meetings booked from chat | Cal.com bookings that started from a chat. |
Your own tests are never counted.
Where conversations came from
Conversations grouped by the site that sent the visitor, campaign tags and ad networks, where the visitor’s browser reported them. Anyone can add campaign tags to a link, so read them as a guide, not proof.