Enquiries
When a visitor wants a person, they leave their name, email and message. You find them here, with the conversation that led to them.
Switch enquiries on
Under Behaviour → Handoff, turn on Let visitors leave an enquiry. Visitors are asked for permission before their details are saved, in the wording you set under Settings.
Follow up
Each enquiry shows the visitor’s details, their last question and whether it was answered. Reply from your own email. On every plan enquiries are saved here; on paid plans you can also:
- get an email for each one: turn on Email me when a visitor saves an enquiry in Settings;
- send each one to Slack, HubSpot, Google Sheets and more with Zapier or n8n;
- read them through the Enquiry API.
How long they are kept
90 days by default; choose 1 to 365 days under Settings. You can delete an enquiry at any time, and pause new enquiries immediately with Pause enquiry capture immediately.